By Gerard Blokdijk, Ivanka Menken
Covers each aspect, together with a few ignored in different books. This thorough publication offers a transparent roadmap to designing, enforcing and working Configuration administration. the writer leaves no key method out and fully covers every thing from preliminary thought to measuring effectiveness and approach development. The publication begins with an preliminary technique that's all for making plans Configuration administration providers which are thoroughly aligned to requisites and are in line with a project assertion. This business-oriented procedure is fresh and may hold IT grounded within the genuine purposes for a Configuration administration. extra importantly is the method for cautious collection of prone to supply. a very formidable set of carrier objectives will kill a Configuration administration implementation early in its existence via delivering an excessive amount of earlier than there's a good Configuration administration technique in position. This booklet is life like and lays the root for a winning implementation. The part at the real layout of the Configuration administration constitution presents insights and knowledge that may be utilized to plenty of recommendations. considering the fact that Configuration administration could be prepared in line with requisites and precise venture statements, this part of the ebook is sort of a catalog of styles. It has first-class how one can top constitution Configuration administration to satisfy requisites and project. the data on adequately estimating requisites is in keeping with most sensible practices and whatever that, think it or now not, is frequently neglected while Configuration administration is confirmed. This booklet will get into the beef via completely masking the techniques which are necessary to operating Configuration administration. there are numerous themes that stand out as either specified [to books of this style] and replicate most sensible practices by means of the best-run Configuration administration Managers. Examples are swap keep watch over, catastrophe restoration and seller administration. those issues express that the writer not just considers enterprise alignment, but in addition cross-functional alignment inside IT. expert assets and underlying know-how are supplied intimately. This booklet includes an in-depth assurance of operational necessities for Configuration administration as soon as it's been carried out. It hits the entire serious good fortune elements, similar to functionality metrics, carrier point agreements, communications and inner reviews. It even has a bankruptcy on advertising and marketing, that is whatever that's vital yet rarely performed via such a lot Configuration administration Managers. This proactive method of maintaining clients (your consumers) trained of latest companies, accomplishments and suggestions is superb and may move far in the direction of reaching excessive shopper delight ratings - let alone proving the worth of the Configuration administration to IT and company administration. you can find this e-book to be the most effective for making plans and enforcing world-class Configuration administration.
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Extra info for Configuration Management Best Practice Handbook: Building, Running and Managing a Configuration Management Data Base, CMDB - Ready to use supporting documents bringing ITIL Theory into Practice
Watch also for highlighted text which provides further guidance and instructions. 1 Release Date: Page 59 Configuration Management Policies, Objectives and Scope for Configuration Management The document is not to be considered an extensive statement as its topics have to be generic enough to suit any reader for any organization. However, the reader will certainly be reminded of the key topics that have to be considered. Policy Statement A course of action, guiding principle, or procedure considered expedient, prudent, or advantageous Use this text box to answer the “SENSE OF URGENCY” question regarding this process.
Configuration Management The basic activities of Configuration Management are as follows: • Planning • Identification • Control • Status Accounting • Verification and Audit Page 29 Configuration Management For more information please refer to Status Accounting Guidelines on page 91 within this workbook. Page 30 Configuration Management For more information please refer to Verification & Audit Plan on page 95 within this workbook. Page 31 Configuration Management For more information please refer to Verification & Audit Plan on page 95 within this workbook.
What to report on? Page 47 Configuration Management A Mission Statement should be appropriate for a specific organization. Avoid fuzzy, generic, non-committal statements (like the one in the slide). A Mission Statement should provide staff with a clear direction, a sense of motivation and a base for operational goals. The business plan will explain how you intend to realize your vision or live up to your mission statement. The goals / objectives are specific components of this (make sure they are SMART).